About

When exceptional people come together, exceptional things happen.

WE TREAT YOUR BUSINESS

like it’s our family business.

Good Hospitality Services achieves better than good results through positive growth, innovation in operations and construction, balance of quality and profit, aggressive training, and treating your business as if it were our family business.

Operations

Our operations team is dedicated to approaching your hotel's operations from an owner's perspective. We focus on ensuring balance between guest satisfaction and profit margins, making sure that guests get what they need when they need it while being conscientious of the bottom line.

Human Resources

Our team of experts is focused on recruitment and retainment through various approaches and programs. There is a true understanding that turnover can be costly and detrimental to an organization, and we are laser focused on minimizing turnover in order to establish a consistent and solid team. By establishing this mindset throughout our organization, we are able to provide the guest with the service they deserve.

Accounting

Whether it is handling payroll, accounts payable, or financial statements, our team of professionals are there to assist for a smooth process. Their involvement with the operations team in dissecting P&Ls through consistent and regular dialogue throughout the month allows for a proactive approach to performance rather than a reactive approach. This approach along with our Business Intelligence platform allows for in-depth analysis of the operational platform at the properties to maximize profitability.

Revenue Management

With the everchanging environment within the brands and industry, we are sure to focus on staying current with brand standards and industry standards. Our approach is one that ensures the best balance of rate and occupancy allowing for taking the right business at the right time. You will not see a cookie cutter approach in this arena but a very detailed thoughtful strategy in the present and into the future through the appropriate analytic channels.

The Leadership Team

Jeffrey Good

Jeffrey J. Good graduated from Purdue University in 1986 with a B.S. in Restaurant Hotel Management. After graduation, Jeff worked for nearly 2 years with Taco Bell restaurants as the Real Estate Coordinator for the Northwest Region of the United States, spanning 18 states.

Jeff became the General Manager of the second Carlton Lodge hotel located in Ft. Wayne, Indiana in 1988. Within 6 years, Jeff worked his way up to Vice President of Operations and Development. The small independent chain was sold in 1994 to a large hotel group and phased in as branded hotels. This prompted the formation and start of Good Hospitality Services Inc. in Valparaiso, Indiana the same year.

GHS was formed to assist first time limited-service hotel owners with designing, building and management. GHS has built over 80 limited-service hotels of many different chain affiliations nationwide, winning numerous awards with different brands such as NewComer of the Year and Developer of the Year.

Today GHS manages over 20 limited-service hotels in 5 states representing Hampton Inn, Homewood Suites by Hilton, Home2 Suites by Hilton, Springhill Suites by Marriott, Fairfield Inn & Suites by Marriott, and TownePlace Suites by Marriott.

In addition to overseeing Good Hospitality Services and Good Hospitality Construction, Jeff is a key executive for HRC Hotels LLC and assists in development and management of the Private REIT. Jeff also participates in several other boards and councils, as listed below.

Hampton Inn Owners Advisory Council - 2004-2006
Homewood Suites by Hilton Owners Advisory Council - Since 2006
Home2 Suites by Hilton - Owners Advisory Council - Since 2016
Board Member of Northwest Indiana Regional Development Authority (RDA)

Brian Gilchrist

Brian has been the Executive Vice President for Good Hospitality Services Inc. for the past 11 years. After entering the business in 1984, Brian held several hotel operational positions within the industry in Budget, Select Service, Full Service, and Resort environments. After 15 years with Interstate Hotels, ending as a Regional Vice President in their Crossroads Division, Brian became President of Alliance Hospitality Management prior to joining Good Hospitality Services. In his current role, Brian is involved with owner relations, development, construction and the day to day operations associated with running a third party management company.

Prior to joining Good Hospitality Services as EVP, Brian was with Alliance Hospitality Management Services (AHMCO) for 5 years starting with the inception of the organization in 2003. He began as a VP of Operations and finished his final two years as President. AHMCO managed 57 select service assets for the Winston Hotel REIT and three other ownership groups. Prior to joining Alliance Hospitality, he was Regional Director of Operations for Crossroads Hospitality of Interstate Hotels. Brian joined Interstate Hotels in 1989 and had fifteen years’ of full service and resort experience at various properties managed or owned by that company, in a variety of operational management positions. He brings a background of solid leadership and operational expertise in Limited Service, Full Service and Resort hotels under a variety of national lodging brands. He resides in Raleigh North Carolina along with his wife and 2 children.

Our Core Values

Respect

We will be sure, that as in any family environment, we treat our team members, owners, and brand representatives with respect at all times.

Open & Honest

We will communicate openly and honestly to ensure owner and employee growth is both possible and positive.

Accountability

We will hold team members accountable to ensure we always maintain the balance of Quality and Profit.

Determination

We will always be determined to be an industry leader that is led through our aggressive and innovative approach to the hospitality industry.

STAR Properties

Homewood Suites Indianapolis - Downtown

Congratulations to our very own Homewood Suites Indianapolis - Downtown for being awarded the 2017 Loved by Guests Award! This property was recognized for receiving exceptional guest ratings and reviews on Hotels.com. GOOD job to Eugene and his team at Homewood Suites Downtown!

Visit Hotel Website

Congratulations to these GHS properties

for winning the 2017 Certificate of Excellence Awards from Trip Advisor:

Homewood Suites – Bloomington, IN
Homewood Suites – Northwest Indianapolis, IN
Hampton Inn – Warsaw, IN
TownePlace Suites – Kalamazoo, MI
Hampton Inn & Suites – Marshalltown, IA

Homewood Suites Downtown Indianapolis

is Setting the Bar!

The Homewood Suites in Downtown Indianapolis was recognized by the Hilton brand last month. They received the Star Performance award for having the highest meeting room revenue using the e-Events tool for all of Homewood Suites. Great job to all of the Homewood staff!