Congratulations to Hampton Inn & Suites- Kalamazoo, MI Employee Matt on winning the Hampton Spirit Award. He is the first GHS Spirit Winner of 2015.
Matthew is a natural leader. He keeps energy flowing through the hotel, and loves connecting with guests and teammates. Matthew looks for ways to help and procedures and processes to master. He is a pro at launching new initiatives, and finding ways to make them better. He helped re-imagine the checkout process by coming up with a list of questions to elicit useful feedback. Problem resolution scores rose from 33% to 80%! When HHonors members were unsatisfied with a new welcome letter, Matthew replaced them with effective, personalized business cards. Guests love them, and Welcoming scores leapt into the high 70s. Matthew, thank you for Unleashing your Hamptonality!
Matt consistently exceeds expectations, and positively impacts both the hotel and our guests. Keep up the GREAT job. We are proud to have you as a part of our team!