Beacon Hill Development, in partnership with Good Hospitality Services (GHS), will host a groundbreaking ceremony for the new Crown Point Hampton Inn hotel on Wednesday, July 15th at 11:00 am CST. The groundbreaking will take place at the site of the new hotel in Crown Point, IN (10850 Delaware Parkway, on the corner of I-65 and 109th Avenue).
On May 28, 2020, Good Hospitality Service’s Executive Vice President, Brian Gilchrist, spoke on the Bureau Veritas’ free facilitated webinar panel to discuss how COVID-19 has changed guest behavior and the hospitality experience.
Brian shared his knowledge on how guest experience expectations have and will continue to evolve by highlighting the common theme of transparency. GHS properties have their established processes for best serving guests but guests are now wanting to know more about those processes. He enforces the idea that detailed communication is going to be the key in order to achieve guest satisfaction. This communication will include messaging that is available to guests via brand websites, check-in letters, social media, and any other channels of communication prior to the guests arrival.
On the topic of sanitization - Brian expresses that it all comes down to the previous point of communication. Guests must be told and shown that the steps are being taken and the effort is being made to continue to serve them, while having their safety at the forefront. Guests are looking for consistency across brands and properties, so we must continuously work to provide that level of consistency that guests are now expecting - including simple things like keeping records and completed cleaning logs.
We have to keep up with all municipalities' requirements and the differences among these that a guest may experience in their service. You must stay ahead of the guests and be proactive in informing them, rather than reactive, especially when it comes to accommodation or amenity changes that they can expect to see during this time. Brian also drives home the importance of sustainability when acquiring third party services for sanitization and the importance of strategically investing into these efforts for not just the time being but also thinking towards the future.
The hospitality industry is continuing to see changes and evolutions, so establishing a standardized method of communication with guests is going to be the key to navigating what may come.
Good Hospitality is proud to have partnered with Hilton and American Express to donate hotel rooms to medial professionals working on the frontlines of the COVID-19 crisis. This program was the perfect way for Good Hospitality to illustrate creating Good Will in the communities they serve.
“We are very happy to see the number of frontline workers who were able to take advantage of this program. We hoped the gesture could provide them support and rest during such a taxing time, and from the responses we received, it was certainly appreciated,” said Jeff Good, Good Hospitality President.
GHS was able to donate a total of 934 room nights at 13 of their Hilton branded hotels across the country.
HRC Hotels LLC and Good Hospitality Services, Inc. announced earlier this week the opening of a Home2Suites by Hilton in Naples, FL. Developed and managed by Good Hospitality Services (GHS), this newly constructed, pet-friendly, all-suites hotel features amenities for work and play, including in-suite kitchens, free Wi-Fi, and Inspired Table, a free breakfast with over 400 breakfast combinations. Additionally, this property’s environmentally friendly, chemical-free saline outdoor pool and the unique Spin2 Cycle – a combined fitness and laundry facility designed to help guests knock out two jobs at once – are guest favorites.
“We are excited to welcome Home2Suites by Hilton Naples and its team to the Good Hospitality Family. General manager, Dominick Soricelli has assembled a fantastic team, and this all-suites hotel is poised for greatness,” said Tim Herzog, VP of Operations at GHS. “Our entire team worked tirelessly to get the hotel completed, and with all of its unique amenities, we are sure this property is going to be a guest favorite. We couldn’t be prouder.”
Jeff Good, President of GHS added, “We are excited about the continued growth of Good Hospitality, and the new Home2Suites by Hilton marks another great property in our portfolio. We are anticipating great things for this hotel as its prime location near golf courses, Gulf Coast beaches, and Naples shopping make it the perfect getaway destination.”
The Naples location is only one of two new Home2Suites by Hilton being developed and managed in Southwest Florida by GHS. The anticipated, 118-room Home2Suites by Hilton Fort Myers is scheduled to open in the fourth quarter.
Good Hospitality has partnered with Hilton and American Express to aid medical professionals during the COVID-19 crisis with free rooms.
For the month of April, a total of 192 room nights were used by medical personnel as a part of this partnership. One of our guests, Dr.Matthew Evans - CRNA and DNP of Midwest Anesthesia Associates, expressed his gratitude for the free rooms as he travels between Ft.Wayne and Warsaw, IN to help with patients on ventilators and making sure there are adequate supplies for patients in need.
Thank you Dr.Evans for your hard work and dedication to caring for patients during this time. We appreciate all that you do and have enjoyed having you as a guest!
Our Home2Suites Naples property is officially open for business!
The first guest to the property received a warm welcome and a swag bag, as thanks for being our first guest to serve.
The Naples team is looking forward to making your stay the best that hospitality has to offer.
Good Hospitality is proud to be partnering with Hilton and American Express to donate hotel rooms to medical professionals working on the frontlines of the COVID-19 crisis. “We are happy to show Good-level hospitality to the amazing healthcare heroes on the frontlines of the COVID crisis by offering them a great place for reprieve and rest,” said Jeff Good, Good Hospitality President. “We hope that this small gesture can lend some support in these trying times.”
One of Good Hospitality’s core values is looking for opportunities to create Good Will in the communities they serve. This program is a perfect fit.
As a historic adaptive reuse, they were able to maintain the historical integrity of the building while doing a complete rehab to the interior.
The result? The beautiful and historical Homewood Suites Downtown Indianapolis.
All 92 suites of the hotel were refurbished to include new case goods, soft goods and additional guest bathrooms with showers. The renovation also included a new Business Center, Billiards/Game Room, Breakfast Area, Front Desk and Suite Shop.
"As COVID-19 spreads across Indiana, I wanted to personally reach out to you to let you know what Good Hospitality is doing to address this ever-evolving situation.
The health and wellbeing of our clients and employees is our number one priority, and we are hyper-aware of the high risk associated with having our team members work in close proximity to each other and to our clients.
We have thoroughly reviewed the guidelines set by the WHO, CDC, and local health agencies. After thoughtful consideration, we have decided to take appropriate and proactive action regarding any activities that may expose clients or employees to any activity that is considered high-risk. Therefore, we will be enacting the following COVID-19 policy until Tuesday, April 7th:
At this time, the Good Hospitality office is closed. However, we are maintaining regular business hours even as we work remotely.
Thank you for being a valued Good Hospitality customer and for your support in helping us keep everyone safe and healthy. We will continue to keep you updated as this COVID-19 situation evolves."
As news of COVID-19 (coronavirus) continues to spread, we wanted to reach out to stakeholders like you to let you know what we, at Good Hospitality, are doing to address this ever-evolving situation.
The health and well-being of our guests and employees is our number one priority. To help prevent the spread of COVID-19, Good HSI has increased our precautionary measures. The daily cleaning routines at each of our properties have been altered and increased based on the guidelines set by the WHO, the CDC, and local health agencies. Throughout the day we are sanitizing high-touch areas such as elevator buttons, reception counters, workout rooms, breakfast areas, and conference/meeting rooms. We have also increased the cleaning and sanitizing of our guest rooms.
Each of our staff have been briefed on the guidelines provided by local health authorities, and we are reinforcing sanitary best practices with all our employees (like hand washing for at least 20 seconds). Staff and guests who show any symptoms of fever, flu or respiratory problems are asked to consult a doctor immediately. And, everyone is asked to practice safe, social distancing.
As the COVID-19 situation evolves, we will continue to keep you updated. At this time, all of our properties remain open. Should that change, we will send out an additional update.
Thank you for being a valued part of the Good Hospitality family.
HRC Hotels LLC and Good Hospitality Services Inc., today announced the 92 suite, Homewood Suites by Hilton Downtown Indianapolis located at 211 S Meridian in Indianapolis has completed their renovation of this well-known adaptive re-use building.
“Our renovation of this historic building reflects our continual commitment to deliver guests the highest quality accommodations, service and convenience they have come to expect from staying at Homewood Suites by Hilton Indianapolis Downtown,” said, Jeff Good, President of Good Hospitality Services Inc.
Read more here.
Dana Wilson, General Manager at TownePlace Suites Fort Wayne North, has achieved certification as a Marriott Access Edge Coach. Marriott Access Edge training is required for all Marriott general managers to complete, however, Dana took this a step further by becoming a Marriott Certified Coach. She will now be training other general managers and sales leaders on this course that they need to complete in their first year with the company. This is a significant achievement and we are very proud to have Dana as a member of our team.
The mission of Toys for Tots is to assist the U.S. Marine Corps in providing a tangible sign of hope to economically disadvantaged children at Christmas.
The Indy property teams helped bring the joy of Christmas to less fortunate children this season, and we could not be more proud of their work.