CROWN POINT — Officials cut the ribbon on the city's first modern hotel during a Thursday grand opening ceremony.
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The TownPlace Suites by Marriott in Crown Point, Indiana, is well on its way to completion this fall. Following the Hampton Inn in Crown Point, this hotel marks the second hotel by GHS in Crown Point. Thanks to Holladay Construction Group for their efforts.
Celebrating the spirit of Halloween, our hotels have embraced the festive season with creatively decorated pumpkins and doors! We love moments when our hotels participate in holiday fun alongside our valued guests.
Our Homewood Suites hotel in Indy wrote 72 heartfelt Thank-you cards for the brave veterans boarding the October 2023 Indy Honor Flight.
These heroes, from WWII, Korea, and Vietnam, are embarking on a journey to visit the memorials in Washington, D.C., built in tribute to their sacrifices.
As we close International Housekeeping Week, we want to spotlight our incredible housekeeping teams. Their meticulous efforts and unwavering dedication form the backbone of our hospitality experience. We recognize the immense hard work they put in every day to make our properties shine. To our housekeeping heroes - we truly couldn't do it without you.
Congratulations to our Marriott in Munster, Indiana, on achieving a Green Zone in the 2023 Wave 1 Global Accountability Program.
They achieved this status with scores 61 percent or higher for Select & Premium hotels and 65 percent or higher for luxury hotels in guest voice Intent to Recommend (ITR) as well as 80 percent or higher for Select & Premium hotels and 82 percent or higher for Luxury hotels on the Brand Standard Audit (BSA).
On Friday, we broke ground for our TownePlace Suites by Marriott in Crown Point, IN! We are thrilled to share this new project with everyone. Thank you to the City of Crown Point and everyone who has a hand in this build. More to come!
Check out the live stream of the groundbreaking here.
GHS is pleased to announce their Home2 Suites by Hilton Fort Myers and Home2 Suites by Hilton Naples properties have received special recognition and awards for excellence.
“We feel honored to have both of our Florida Home2 Suites properties recognized for excellence,” said Brian Gilchrist, GHS Executive Vice President. “Our company strives to be a leader in hotel management and receive awards such as these, so receiving these honors encourages our teams to continue striving for greatness. Property teams work hard to provide the absolute best customer service and property management, and they should all be proud of their performance.”
In Q2 of 2021, Good Hospitality Service’s Home2 Suites by Hilton Fort Myers property was recognized as a top performer by winning the Free to be You Award. As outlined by the award, this property embodies the light and warmth of hospitality and is setting the service standard for Home2 hotels with the highest combined score in its region for guest experience. This property’s most significant accomplishment was recently having the honor of receiving the Conrad Achievement Award for 2021. Properties win this award by being the top 1% in TQS Metrics of the Home2 brand for 12 months.
In Q4 of 2021, GHS’s Home2 Suites by Hilton Naples was awarded as a Brand Strong Winner. The property received the highest SALT score from the combined metrics around: overall service, problem resolution, guests feeling welcomed, and cleanliness of rooms. Additionally, this property has recently had the honor of being ranked seventh out of 461 hotels and has been recognized as a Hilton Award of Excellence Winner for 2021. This award recognizes the top 5% of hotels in each brand and their ability to balance exceptional product and overall guest experience while representing the Home2 customer promise to deliver the most reliable, friendly service.
“Home2 Suites by Hilton Fort Myers and Home2 Suites by Hilton Naples are two properties that were new to our portfolio in 2020, and they were both exciting additions,” said Jeffrey Good, GHS President. “We developed these properties within six months of each other, and we are delighted to see our hard work and efforts pay off. We are looking forward to the future of these and all GHS properties, thanks to our entire team of professionals.”
For over twenty years, Good Hospitality Services (GHS) has managed and developed hotel properties for a variety of major hospitality brands. Good Hospitality Services is known for exceptional results, they achieve through positive growth, innovation in operations and construction, balance of quality and profit, and aggressive training.
"Holladay Construction has completed over $160 Million in Hospitality Projects over the years for many different clients, and we were very impressed with what Good Hospitality brought to the table on the ownership side. This was clearly not their first hotel and it showed throughout the entire project. From weekly construction meetings to the FF&E coordination, everything operated smoothly, which kept the project on schedule."
"Holladay Construction Group’s motto is Creating Solutions...Building Relationships and Good Hospitality made both very achievable. Even though this was our first time working together, Good Hospitality trusted our process and let us make decisions on their behalf. We kept them informed and they let us focus on construction while they focused on the business, and there really isn’t a better way for owners and contractors to complete a project like this."
"We are thrilled to have created another relationship with an ownership group that gets the process."
- Clayton Trueblood, Project Manager
Holladay Construction Group
Jeff Good, president of Good Hospitality Services and managing partner of the hotel's ownership group, said driving by the site 20 years ago, "you never thought," a hotel would be there.
"It's fun to be a part of something like this. We're very excited," Good said.
“CROWN POINT — The city's first modern hotel opened its doors at the end of July, and business has been booming.
Last summer, Good Hospitality Services broke ground on the $12 million Hampton Inn at 10850 Delaware Parkway, and eyed opening the hotel in August of this year.”
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Good Hospitality Services Incorporated (GHS), in partnership with CPSTAY 1 LLC, is pleased to announce the opening of Hampton Inn in Crown Point, Indiana.
“Although we have been involved with the opening of hotels all over the country, it’s always exciting to build a hotel right here in the NWI region and our back yard. Crown Point is a great city with a lot to offer. Building a hotel that allows people to either stay and experience the best of Crown Point or to take advantage of its proximity to Chicago or major interstates is a great asset to our community,” said Jeffrey Good, President of GHS.
“Quality is always at the forefront of everything we do, and we are excited to be able to announce the opening of another high-quality hotel”, added Good.
The new Hampton Inn Crown Point is packed with amenities. With 95 rooms, free Wi-Fi, complimentary hot breakfast, fitness center, enlarged indoor pool area, and an outdoor patio with a fire pit, this new Hampton Inn is a perfect escape for work or play. Having been involved in opening over 70 hotels, GHS has developed a reputation of excellence, and the new Crown Point, Indiana, Hampton Inn is no exception.
Crown Point Mayor David Uran stated, “We are pleased to welcome Hampton Inn and their team to the City of Crown Point. Their high-quality hotel will offer an amenity to our visitors that has been long overdue. Our visitors will now have an opportunity to stay in the city and enjoy our world-class sports facilities, historic downtown, and fine eateries.
We look forward to the Hampton Inn being an integral piece to the Crown Point community for years to come.”
The Hampton Inn Crown Point is now open and accepting reservations. Call (219) 661-8181 or visit HamptonInn.com to book your stay today.
What does it take to build and retain a top-performing team?
It can be a challenge, but GM Dominick Soricelli at Home2 Suites Naples I75 Pine Ridge Road, FL is defying the odds while generating some impressive performance numbers:
- YTD at 150 RPI
- 89% Occupancy
- Overall Experience 84.0
- Overall Service 92.0
- Cleanliness of Room 93.6
- % of Problem Free Stays 91.0
- Consistently in the top 1% of the Home2 brand
The hotel has been open for a year, and 17 of his current 24 Team Members have been with the team since opening. Here are Dominick’s tips for retaining great Team Members:
- Be fair, just, and honest with every Team Member.
- Show your Team Members that you care about them … not with just words, but with actions. For example, are your housekeepers busy? Bring them water or a snack!
- Prove to your Team Members that there is nothing beneath you, especially in times like this. For example, work different departments - strip rooms, fold laundry, or clean rooms and public areas.
- Prove to your Team Members that they are not alone in this.
- Ask for help from your Team Members when you need it.
- Treat each Team Member with RESPECT. To me, this is the best thing you can do for your team! Our team is what makes us successful … not the other way around.
We have a lot of respect for Dominick and his team for sticking together and serving up Free To Be You Hospitality in ways that are really resonating with guests!
The GHS team is thrilled with the development progress of the new Hampton Inn Crown Point property thus far.
The new Hampton Inn Crown Point will have 95 rooms, free Wi-Fi, complimentary hot breakfast, a fitness center, and an in-ground pool, making the hotel a perfect escape for work or play.
GHS is delighted to be developing another hotel in the region and is looking forward to it serving the community and its visitors.
The Homewood Downtown Indy property has a Diamond Member, Mr.Cripe, who has brought his daughters on a holiday adventure to downtown Indy for the last 15 years. This has become a tradition for him and his daughters, and the property team wanted to make this year extra memorable.
Linda and Erin of the Homewood team personalized elves with the girls' names on them, and then hid candy canes around their room for the girls to find. The Cripe family was so touched by the extra effort that they sent a letter and Christmas card to the Homewood team. We are always proud of our property teams, especially when they go above and beyond to make memorable experiences for our guests.
Thank you Linda and Erin for taking the time and effort to create this holiday experience for Mr. Cripe and his daughters!
