Good Hospitality Services announces groundbreaking ceremony for new Crown Point Hampton Inn
Beacon Hill Development, in partnership with Good Hospitality Services (GHS), will host a groundbreaking ceremony for the new Crown Point Hampton Inn hotel on Wednesday, July 15th at 11:00 am CST. The groundbreaking will take place at the site of the new hotel in Crown Point, IN (10850 Delaware Parkway, on the corner of I-65 and 109th Avenue).GHS Executive Vice President, Brian Gilchrist, spoke on the Bureau Veritas’ panel about COVID and the hospitality industry
On May 28, 2020, Good Hospitality Service’s Executive Vice President, Brian Gilchrist, spoke on the Bureau Veritas’ free facilitated webinar panel to discuss how COVID-19 has changed guest behavior and the hospitality experience.
Brian shared his knowledge on how guest experience expectations have and will continue to evolve by highlighting the common theme of transparency. GHS properties have their established processes for best serving guests but guests are now wanting to know more about those processes. He enforces the idea that detailed communication is going to be the key in order to achieve guest satisfaction. This communication will include messaging that is available to guests via brand websites, check-in letters, social media, and any other channels of communication prior to the guests arrival.
On the topic of sanitization - Brian expresses that it all comes down to the previous point of communication. Guests must be told and shown that the steps are being taken and the effort is being made to continue to serve them, while having their safety at the forefront. Guests are looking for consistency across brands and properties, so we must continuously work to provide that level of consistency that guests are now expecting - including simple things like keeping records and completed cleaning logs.
We have to keep up with all municipalities' requirements and the differences among these that a guest may experience in their service. You must stay ahead of the guests and be proactive in informing them, rather than reactive, especially when it comes to accommodation or amenity changes that they can expect to see during this time. Brian also drives home the importance of sustainability when acquiring third party services for sanitization and the importance of strategically investing into these efforts for not just the time being but also thinking towards the future.
The hospitality industry is continuing to see changes and evolutions, so establishing a standardized method of communication with guests is going to be the key to navigating what may come.Hampton Inn Warsaw awarded AAA Inspector's Best of Housekeeping 2020
For a property to earn the Inspector's Best of Housekeeping award, the property must demonstrate excellent housekeeping, while also being free of AAA member complaints.
During the on-site inspection of this property, the housekeeping was measured as far surpassing expectations. Therefore, Hampton Inn Warsaw, IN, has been awarded the AAA Inspector's Best of Housekeeping award for 2020.GHS donated a total of 934 room nights at 13 of their Hilton branded hotels
Good Hospitality is proud to have partnered with Hilton and American Express to donate hotel rooms to medial professionals working on the frontlines of the COVID-19 crisis. This program was the perfect way for Good Hospitality to illustrate creating Good Will in the communities they serve.
“We are very happy to see the number of frontline workers who were able to take advantage of this program. We hoped the gesture could provide them support and rest during such a taxing time, and from the responses we received, it was certainly appreciated,” said Jeff Good, Good Hospitality President.
GHS was able to donate a total of 934 room nights at 13 of their Hilton branded hotels across the country.Good Hospitality Services Announces Home2Suites by Hilton Opening in Naples
HRC Hotels LLC and Good Hospitality Services, Inc. announced earlier this week the opening of a Home2Suites by Hilton in Naples, FL. Developed and managed by Good Hospitality Services (GHS), this newly constructed, pet-friendly, all-suites hotel features amenities for work and play, including in-suite kitchens, free Wi-Fi, and Inspired Table, a free breakfast with over 400 breakfast combinations. Additionally, this property’s environmentally friendly, chemical-free saline outdoor pool and the unique Spin2 Cycle – a combined fitness and laundry facility designed to help guests knock out two jobs at once – are guest favorites.
“We are excited to welcome Home2Suites by Hilton Naples and its team to the Good Hospitality Family. General manager, Dominick Soricelli has assembled a fantastic team, and this all-suites hotel is poised for greatness,” said Tim Herzog, VP of Operations at GHS. “Our entire team worked tirelessly to get the hotel completed, and with all of its unique amenities, we are sure this property is going to be a guest favorite. We couldn’t be prouder.”
Jeff Good, President of GHS added, “We are excited about the continued growth of Good Hospitality, and the new Home2Suites by Hilton marks another great property in our portfolio. We are anticipating great things for this hotel as its prime location near golf courses, Gulf Coast beaches, and Naples shopping make it the perfect getaway destination.”
The Naples location is only one of two new Home2Suites by Hilton being developed and managed in Southwest Florida by GHS. The anticipated, 118-room Home2Suites by Hilton Fort Myers is scheduled to open in the fourth quarter.