Good News

Congratulations to our Marriott in Munster, Indiana, on achieving a Green Zone in the 2023 Wave 1 Global Accountability Program. They achieved this status with scores 61 percent or higher for Select & Premium hotels and 65 percent or higher for luxury hotels in guest voice Intent to Recommend (ITR) as well as 80 percent or higher for Select & Premium hotels and 82 percent or higher for Luxury hotels on the Brand Standard Audit (BSA).

We are thrilled to announce that one of our properties, Home2 Suites in Fort Myers, has made it to the Top Three Bracket in the Home2 Suites Americas Q2 2023 Service Impact Challenge. Their unwavering dedication and outstanding service quality, evidenced by a final Service Impact Metric of 28.3, has set a standard in guest satisfaction. This accomplishment is a testament to our core values at GHS. Congratulations to the entire team at Home2 Suites. Your exceptional work is elevating the brand and redefining hospitality.

Congratulations to Hannah Smith, Director of Sales at our Plainfield location, who won the President’s Award at the MPI Impress Awards. This annual award is the MPI Indiana Chapter’s opportunity to recognize the outstanding achievements of our members. IMPRESS stands for Indiana Meeting Professionals Recognizing Excellence and Statewide Success.

Our Home 2 Suites Fort Myers team celebrated their Conrad Achievement Award yesterday! We are very proud of them and their accomplishments with this prestigious award. The Conrad Achievement Award is awarded to the top 1% of the Total Quality Scorecard (TQS) metrics of the brand and they ranked 4th out of 461 hotels in 2021. Congratulations Fort Myers team!

Recently, our Home2 Suites Naples property won the Free to be You Award for the 4th Quarter 2023! This award goes to 1% of hotels in each region that achieve the highest SALT (service and loyalty tracking) scores in the Home2 key areas. This is a huge accomplishment and we are SO proud of our Home2 Naples team!

Congratulations to our Hampton Inn & Suites Fort Myers GM Jeff Webb on his nomination and award! “The 2021 Tourism Boss category winner is Jeff Webb, general manager of the Hampton Inn & Suites by Hilton Fort Myers-Colonial Blvd. The area general manager of four Hilton properties, he was nominated for his love and support of his staff, encouraging professional development and for coaching team members and assisting them with advancing their career. Webb’s employees agree that they are lucky to have him. He understands that family comes first and always has a smile on his face.” – Lee County

Congratulations to our team at Home2 Suites Fort Myers for being a top performer and winning the Home2 Strong – A Free to Be You Award for Second Quarter 2021! This award recognizes the exceptional experiences provided to guests and directly results from your teamwork, innovation, passion, and commitment to excellence. We applaud your outstanding efforts.

Our Hampton Inn Traverse City property has received a Most Improved Guest Experience Award for being a top 1% performer! Congratulations to the Traverse City property team. We appreciate all of the work you are doing to best serve our guests and to make their stay a memorable experience.

Our Springhill Suites Munster property has been awarded the Loved By Guests Winner 2021 by Hotels.com! We are always so proud of our property teams and their dedication to customer service and guest satisfaction. Great job Springhill team! We appreciate all of your hard work and so do our guests.