21st annual Elaine McLaughlin Outstanding Hospitality Service Awards
Congratulations to our Hampton Inn & Suites Fort Myers GM Jeff Webb on his nomination and award!
"The 2021 Tourism Boss category winner is Jeff Webb, general manager of the Hampton Inn & Suites by Hilton Fort Myers-Colonial Blvd.
The area general manager of four Hilton properties, he was nominated for his love and support of his staff, encouraging professional development and for coaching team members and assisting them with advancing their career. Webb’s employees agree that they are lucky to have him. He understands that family comes first and always has a smile on his face." - Lee County Visitor & Convention Bureau.
Home2 Suites Fort Myers Wins Award!Congratulations to our team at Home2 Suites Fort Myers for being a top performer and winning the Home2 Strong - A Free to Be You Award for Second Quarter 2021!This award recognizes the exceptional experiences provided to guests and directly results from your teamwork, innovation, passion, and commitment to excellence. We applaud your outstanding efforts.
Hampton Inn Traverse City wins award!Our Hampton Inn Traverse City property has received a Most Improved Guest Experience Award for being a top 1% performer!Congratulations to the Traverse City property team. We appreciate all of the work you are doing to best serve our guests and to make their stay a memorable experience.
Springhill Suites Munster Property Wins Award
Our Springhill Suites Munster property has been awarded the Loved By Guests Winner 2021 by Hotels.com!
We are always so proud of our property teams and their dedication to customer service and guest satisfaction.
Great job Springhill team! We appreciate all of your hard work and so do our guests.
Hampton Inn & suites Marshalltown Property Wins AwardOur Hampton Inn & Suites Marshalltown property has been awarded the Loved By Guests Winner 2021 by Hotels.com!We are always so proud of our property teams and their dedication to customer service and guest satisfaction.Great job Hampton team! We appreciate all of your hard work and so do our guests.
Hampton Inn Warsaw Property Wins AwardOur Hampton Inn Warsaw property has been awarded the Loved By Guests Winner 2021 by Hotels.com!We are always so proud of our property teams and their dedication to customer service and guest satisfaction.Great job Hampton team! We appreciate all of your hard work and so do our guests.
Hampton Inn Warsaw Property Wins AwardWe are happy to announce our Hampton Inn Warsaw property has won the Traveller Review Award for 2021!2020 was a difficult year for travelers and hotel managers, but in the trips that our guests did manage to take, our Hampton Inn property team served them well. We received consistent exceptional review scores over the last year, earning us the Traveller Review Award.We are so appreciative of our Hampton Inn Warsaw property team and their dedication to customer service. Our guests always deserve to have a great experience.
Hampton Inn Warsaw property wins awardOur Hampton Inn Warsaw property has been awarded the Loved By Guests Winner 2020 by Hotels.com!Great job Hampton team! We appreciate all of your hard work and so do our guests.
Home2 Suites Indianapolis Downtown property wins award
Our Home2 Suites Indianapolis Downtown property has been awarded the Loved By Guests Winner 2020 by Hotels.com!
We are always so proud of our property teams and their dedication to customer service and guest satisfaction.
Great job Home2 team! We appreciate all of your hard work and so do your guests.
Homewood Suites Indianapolis-Downtown property wins awardOur Homewood Suites Indianapolis-Downtown property has been awarded the Loved By Guests Winner 2020 by Hotels.com!Great job Homewood team! We appreciate all of your hard work and so do your guests.
GHS's Fairfield Inn & Suites Fishers Awarded AAA Inspector's Best of Housekeeping 2020
GHS Fairfield Inn & Suites Fishers has been recognized as a 2020 Best of Housekeeping Hotel, by AAA inspectors!
This means our property's housekeeping and cleanliness significantly surpassed expectations, as measured during the inspector's comprehensive onsite inspection and is in the top 25% of the 27,000 hotels AAA inspects annually.
GHS's Hampton Inn Warsaw awarded AAA Inspector's Best of Housekeeping 2020
For a property to earn the Inspector's Best of Housekeeping award, the property must demonstrate excellent housekeeping, while also being free of AAA member complaints.
During the on-site inspection of this property, the housekeeping was measured as far surpassing expectations. Therefore, Hampton Inn Warsaw, IN, has been awarded the AAA Inspector's Best of Housekeeping award for 2020.
Homewood Suites by Hilton Indianapolis-Downtown Receives Award
Congratulations to our Homewood Suites by Hilton Indianapolis-Downtown for receiving an "Outstanding" rating on their most recent Brand Quality Audit.
Congratulations to Fairfield Inn & Suites Fishers/Indianapolis
Congratulations Keith and the entire team for your GSS (Guest Satisfaction) Silver Award for 2018.
Hoping for 2019 we can move up a notch and make GOLD or Platinum.
GHS Property Receives Lighthouse Brand Award
Hampton Inn & Suites Fort Meyers received their 10th Lighthouse Brand award.
Home2 Suites by Hilton Nashville-Airport Wins Award of Merit
Home2 Suites by Hilton Nashville-Airport won the balanced scorecard most improved award of merit.
GHS Property Receives AAA Award
May 2019, Home2Suites by Hilton Nashville-Airport Nashville, TN received the AAA top 25% of all 27,000 Tennessee Hotels for cleanliness.
GHS Hotels Receive 2019 Trip Advisor Hall of Fame Award
Hampton Inn & Suites Valparaiso, IN
Hampton Inn Warsaw, IN
Homewood Suites by Hilton Bloomington, IN
Hampton Inn & Suites Marshaltown, IA
TownePlace Suites Kalamazoo, MI
TownePlace Suites Fort Wayne, IN
Fort Myers Hampton Inn & Suites wins Wall of Fame Award
Jeff Webb and the team at the Fort Meyers Hampton Inn and Suites were presented with the Wall of Fame Award for the First Quarter of 2018! This award recognizes the top 15% of hotels in the lighthouse brand. Congratulations and thank you for all of your hard work!
Hotels.com LOVED BY GUESTS 2017 Award
Congratulations to our very own Homewood Suites Indianapolis - Downtown and Home2 Suites Nashville - Airport for being awarded the 2017 Loved by Guests Award!! These two properties were recognized for receiving exceptional guest ratings and reviews on Hotels.com and continue to provide excellent service. GOOD job to Eugene and his team at Homewood Suites Downtown and Randy and his team at Home2 Suites Nashville!!
GHS Hotels Receive 2017 Certificate of Excellence Award
CONGRATULATIONS to these GHS properties for winning the 2017 Certificate of Excellence Award from Trip Advisor:
Homewood Suites - Bloomington, IN
Homewood Suites - Northwest Indianapolis, IN
Hampton Inn - Warsaw, IN
TownePlace Suites - Kalamazoo, MI
Hampton Inn & Suites - Marshalltown, IA
These properties consistently achieved glowing reviews on TripAdvisor and continue to provide GOOD service exceeding the guest expectation! Way to go everyone...keep up the GOOD work!
Home2 Suites Indianapolis Downtown Receives 2016 New Build/Adaptive Reuse Award by Hilton Hotels
Our very own Home2 Suites by Hilton Indianapolis Downtown received the Hilton 2016 New Build/Adaptive Reuse Award!! This 102-room boutique hotel is located at the corner of Pennsylvania Ave and East Wabash St inside the Penn Street Tower building situated in the heart of downtown. The building was originally built in 1910, and we completed the rennovation to open Home2 Suites in 2016.
Homewood Suites Downtown Indianapolis is Setting the Bar!
The Homewood Suites in Downtown Indianapolis was recognized by the Hilton brand last month. The recieved the Star Performance award for having the highest meeting room revenue using the e-Events tool for 2016 for all Homewood Suites!!! Great job to all of the Homewood staff and lets look at having an even better 2017!!! GOOD job team. Keep it up.
2016 GHS Hotels Receive Certificate of Excellence Award
Congratulations to the following GHS properties to win the 2016 Certificate of Excellence Award from TripAdvisor:
- Homewood Suites - Downtown Indianapolis
- Hampton Inn - Warsaw
- Homewood Suites - Plainfield
- Hampton Inn - Kalamazoo
- Homewood Suites - Northwest Indianapolis
- Hampton Inn - Marshalltown, IA
- Homewood Suites - Bloomington
- Hampton Inn - Petoskey, MI
- TownePlace Suites - Kalamazoo, MI
- Hampton Inn - Portage
- Comfort Inn - Columbus, OH
- Hampton Inn - Valparaiso
- Quality Inn - Fremont
- Hampton Inn - Port Huron, MI
The Certificate of Excellence is awarded to establishments that are consistently given GOOD remarks after being visitied. Way to make it another great year and looking forward keeping up the GOOD work in the future.!!!
Best of The Best Award - Homewood Suites Plainfield
Congratulations to the Homewood Suites team located in Plainfield on receiving the overall improvement service award from 2014 - 2015 from Hilton! Great job team!!
Homewood Suites Bloomington wins Expedia's Insider Award!!!
The great service team at our Homewood Suites in Bloomington has earned a very inclusive award. They have won the Expedia Insider Award for 2015! This award is earned by reflecting positive feedback on Expedia from customers who have booked through their website. With over 2 million reviews, only 650 hotels received this award in the United States. Let's give a congratulations to our amazing team at the Bloomington Homewood Suites!!! Keep up the GOOD job team!!!
Homewood Suites Downtown Indianapolis joins the Hall of Fame!
The Homewood Suites of Downtown Indianapolis has joined a select group in the TripAdvisor Certificate of Excellence Hall of Fame!!!!! This distinct award is bestowed upon a hotel that has received the Certificate of Excellence award 5 Years in a Row. We our very proud of our hardworking staff and great customers who have helped to make the Downtown Indianapolis Homewood Suites one of the best hotels in the State to stay in. We can't express enough how proud of you we are. Keep up the GOOD work and lets go for another 5!!!!!
2015 GHS Hotels Receive Certificate of Excellence Award
Congratulations to the following Good Hospitality Hotels who have earned the 2015 TripAdvisor Certificate of Excellence Award.
- Hampton Inn & Suites - Petoskey, MI
- Hampton Inn - Freemont, IN
- Hampton Inn & Suites - Valparaiso, IN
- Hampton Inn & Suites - Kalamazoo, MI
- Hampton Inn - Portage, IN
- Hampton Inn & Suites - Marshalltown, IA
- Hampton Inn - Warsaw, IN
- Homewood Suites - Downtown Indianapolis, IN
This achievement is earned by having consistent, Great reviews!!! Congratulations again to all the hard workers and great staff that made this possible. Keep up the GOOD job and lets look forward to another amazing year.
Hampton Inn Portage wins R.O.S.E. Award for Best Hotel
Congratulations to Paul Zielinski and his amazing team at the Hampton Inn in Portage! They have received the 2015 R.O.S.E. Award for Hotel of the Year as voted on by the Indiana Dunes Tourism board. The R.O.S.E.(Recognition of Service Excellence) Award is presented to businesses, volunteers, and outstanding citizens that make Porter County a better place to live in and visit. The level of committment to service excellence is what we strive for the most at all of our hotels, and the great team at the Hampton Inn in Portage have shown that committment. Congratulations again and keep up the GOOD job!
Hampton Inn Warsaw Wins Booking.com Award of Excellence
Congratulations to Kathy Hisey and her incredible staff at the Warsaw Hampton Inn! They have won the Booking.com Excellence award for the 2014 calendar year. In order to receive this award, a hotel must have a rating of 8 or higher on a scale of 1 to 10 for an entire calendar year, and Warsaw Hampton Inn had an amazing score of 8.5!
GOOD job and lets look to repeat in 2015!
Homewood Suites Bloomington wins Highest RevPar Index Growth Award
Congratulations to Stephanie Harris and her team at the Homewood Suites, Bloomington, IN. The hotel won Highest RevPar Index Growth at this years Homewood Brand Conference.
We are so proud and look forward to an even better 2015. Keep up the GOOD work!!
Hampton Inn & Suites Kalamazoo, MI Front Desk Employee Wins the Spirit of Hampton Award
Congratulations to Hampton Inn & Suites- Kalamazoo, MI Employee Matt on winning the Hampton Spirit Award. He is the first GHS Spirit Winner of 2015.
Matthew is a natural leader. He keeps energy flowing through the hotel, and loves connecting with guests and teammates. Matthew looks for ways to help and procedures and processes to master. He is a pro at launching new initiatives, and finding ways to make them better. He helped re-imagine the checkout process by coming up with a list of questions to elicit useful feedback. Problem resolution scores rose from 33% to 80%! When HHonors members were unsatisfied with a new welcome letter, Matthew replaced them with effective, personalized business cards. Guests love them, and Welcoming scores leapt into the high 70s. Matthew, thank you for Unleashing your Hamptonality!
Matt consistently exceeds expectations, and positively impacts both the hotel and our guests. Keep up the GREAT job. We are proud to have you as a part of our team!
Hampton Inn Clearwater employee Liz Perry wins Spirit of Hampton Award
Liz Perry of our Hampton Inn Clearwater was awarded the Spirit of Hampton award this July. This is a very prestigious award and we could not be more proud! Winners are those who are consistently exceeding expectations, and positively impacting the guests, hotel, and or the community. The award is the brand's highest form of individual recognition.
Liz is known for having exceptional rapport with the guests as well as warmly welcoming all her team members every morning with a huge smile that sets the mood for all to pass that same impression on to others throughout the day.
GREAT JOB LIZ!! Keep up the GOOD work!!